Privacy policy

Last updated: September 22, 2026

CuddleCove operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). CuddleCove  is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your personal information as described herein.

 

 

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us including information you provide when communicating with us, such as when submitting a customer support request.

  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, such as how and when you use or browse the Services.

 

 

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, including information collected from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

 

 

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on the Services or on other websites, including based on items you previously purchased, added to your cart, or otherwise interacted with on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, harmful, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other access details with anyone.

Communicating with You

We use your personal information to provide customer support, respond to your requests, deliver services efficiently, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or governmental authorities, as well as to investigate or participate in civil discovery, actual or potential litigation, or other legal proceedings, and to enforce or investigate potential violations of our Terms of Service or policies.

 

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.

  • With business and marketing partners to provide marketing services and display advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for personalized advertising and marketing purposes based on your activity across merchants and websites.

  • When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or insolvency proceeding, to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

 

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries outside your own.

Additionally, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your information for these purposes.

For more information about how Shopify uses your personal information and your rights, you may review the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through Shopify’s privacy portal.

 

 

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other applicable terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there.

Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and those third-party platforms without limitation regarding its use by us or third parties. The inclusion of such links does not by itself imply any endorsement of the content on such platforms or of their owners or operators unless expressly stated within the Services.

 

 

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under applicable law. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as those terms are defined under applicable law.

 

 

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information transmitted to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

 

 

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

Right of Access

You may have the right to request access to the personal information we hold about you.

Right to Deletion

You may have the right to request that we delete personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right to receive a copy of your personal information and request that we transfer it to a third party under certain circumstances and exceptions.

Managing Communication Preferences

We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below.

For more information about how Shopify uses your personal information and your related rights, including rights regarding data processed by Shopify, please visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request as permitted or required by applicable law. Under applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof that the agent has authority to act on your behalf, and we may require you to verify your identity directly with us. We will respond within a reasonable timeframe as required by applicable law.

 

 

Complaints

If you have complaints regarding how we process your personal information, please contact us using the contact information below.

Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority.

 

 

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contracts issued by the relevant UK authority unless the transfer is made to a country recognized as providing an adequate level of protection.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the updated Privacy Policy on this website, revise the “Last updated” date, and provide notice as required by applicable law.

 

 

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you may contact us at:

Email: Cuddlecove@shophelpp.com

Mailing Address:
 1621 Central Avenue
 Cheyenne, WY 82001
 United States